Returns & Refunds

We want you to be satisfied with your NESTVALOR order. If there is a problem with an item, contact us through the Contact page as soon as possible after delivery.

Return eligibility

Return eligibility depends on the item and its condition. Items should be unused, clean and in their original packaging when possible. For hygiene and safety reasons, opened or used grooming, feeding or pet-care items may not be eligible for return.

Wrong, damaged or defective items

If you receive the wrong item or an item arrives damaged or defective, send your order number and clear photos of the item and packaging through our Contact page. We will review the issue and provide the appropriate next step.

Before sending a return

Please contact us before sending anything back. Products may ship from different fulfillment locations, so an unauthorized return can be sent to the wrong address.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time after the refund is issued.