Frequently Asked Questions

How do I choose the right size?

Check the size or measurement shown on the product page and measure your pet before ordering. If your pet is between sizes, choose based on the product's fit and measurement guidance.

When will my order ship?

Processing time can vary by item. Tracking is provided when available after shipment. See our Shipping Policy for more details.

Can items arrive separately?

Yes. Some products may be fulfilled separately and can arrive in more than one package.

What if my item arrives damaged or incorrect?

Contact us with your order number and clear photos so we can review the issue. See Returns & Refunds for more details.

Can I change or cancel an order?

Contact us as quickly as possible. Changes or cancellation cannot be guaranteed once fulfillment has started.

How should I use toys and pet accessories safely?

Choose products appropriate for your pet's size and behavior, supervise play, and replace items that become worn or damaged.